StandardTerms andConditions of Use

Terms and Conditions of Use

Published on 01/09/2023

The use of the website www.hotel-keystone.com (hereinafter the “Website”) implies the full acceptation of the Standard Terms and Conditions of Use described hereinafter. These conditions of use are likely to be modified or completed at any time, the Website users are therefore invited to consult them regularly.

Normally this website is accessible to users at any time. An interruption for technical maintenance may however be decided by the Website, which will endeavor to communicate the dates and times of the intervention to users beforehand.

The website is updated regularly by www.hotel-keystone.com which manages it. In the same way, the Standard Terms and Conditions of Use can be modified at any time: this therefore implies that the user is invited to refer to them as often as possible to be aware of them.

1 – Owner

This website, accessible at the address www.hotel-keystone.com (hereinafter the “Website”) is the owner of the CONFHOTEL BLC company (hereinafter CONFHOTEL BCL).

  • Legal name of the establishment: CONFHOTEL BCL
  • Trading name: KEYSTONE HOTEL
  • Head Office address: 64 AVENUE DES FRERES LUMIERE, 69008 LYON, FRANCE
  • SIRET: 87970832900021
  • Intracommunity VAT number: FR21879708329
  • Business (NAF or APE Code): Hotels and similar accommodations (5510Z)
  • Legal status: SAS (Simplified Joint-Stock Company)
  • RCS (Company registration register): LYON
  • Capital stock: 400000 euros
  • Name of the legal representative: Baptiste LAUBY as CEO
  • Name of the publication manager: Charlotte MARI as General Manager
  • Name of the Personal Data Protection (DPO) Manager: Mélanie MAIANO as General Manager

To contact us:

2 – Design
This website, accessible at the address www.hotel-keystone.com, is designed and developed by Diadao Productive, Société à Responsabilité Limitée (LLC), with capital of 100,000.00 euros, registered on the Montpellier Trade and Companies register under number 443 748 397 00041, with intracommunity VAT number FR34443748397 the head office of which is at Zone Ecoparc, 625 Avenue de la Saladelle, 34130 Saint-Aunès, France.

Diadao is a digital and marketing agency dedicated to hotels, restaurants, spas and those involved in the tourism industry. The website artistic director is Mr. Serge Bija, as external digital communication agency service provider, Diadao.

Diadao contact details:

3 – Host

The website, accessible at the address www.hotel-keystone.com, is hosted by the company AGS Cloud (Access Global Security), Société à Responsabilité Limitée (LLC), with capital of 107 700,00 euros, registered on the Montpellier Trade and Companies register under number 442 015 392 00040 the head office of which is at 265 rue de la Garriguette, 34130 Saint-Aunès, France.

AGS contact details:

4 – Website Content and Intellectual Property

The Website and the elements that constitute it may contain confidential information or information protected by legislation on intellectual property or any other applicable law.

Unless indicated otherwise, the website content, general structure, text, images, animated or not and the sound that constitute the Website are the exclusive property of CONFHOTEL BCL. The user is forbidden from copying, modifying, creating a work derived from it, assembling, decompiling, passing on, sub-licensing or transferring, in any manner whatsoever, any element of the Website or Content, except for personal use.

Any total or partial representation of this Website and its Content, by whatever procedure it may be, without the express prior authorization of CONFHOTEL BCL is forbidden and will form a counterfeit punished by the French Intellectual Property Code.

Credits

Text: © CONFHOTEL BCL
Photos: © AGENCE WOKREA / AMB ARCHITECTURE

5 – License for using the Website Content

From the sole reason of their connection to the Website, the user recognizes that they accept from CONFHOTEL BCL, a license for using the Website Content strictly limited to the following impérative conditions:

This license is granted on a non-exclusive basis and is not transferable. The usage right granted to the user/internet browser is personal and private: that is any reproduction of the website content on any other support for collective or professional use, even within the company, is prohibited. The same applies to any communication of this content by electronic means, even distributed via a company intranet or extranet.

The usage right only includes the authorization to consult the website and its content. This usage only includes the authorization to reproduce for storage for representation purposes on a single-station screen and reproduction of a single copy, for a back-up copy and printing on paper. Any other use is subject to the express prior authorization of CONFHOTEL BCL. Infringing these provisions subjects the contravener and any other person responsible to criminal and civil punishment as provided for in French law.

6 – Contractual limitations to technical data

The Website uses JavaScript.

The website cannot be held liable for material damage related to use of the Website. In addition, the Website user undertakes to access the website using recent equipment, which does not contain any viruses and with the latest version of a browser, updated.

The Website is hosted at a service provider, AGS Cloud (Access Global Security), in the European Union in compliance with the provisions of the General Data Protection Regulation (GDPR: No. 2016-679).

The objective is to provide a service that ensures the best accessibility rate. The web host ensures the continuity of its service 24 hours a day, every day of the year. Nevertheless it reserves the possibility of interrupting the hosting service for the shortest durations possible particularly for the purposes of maintenance, improving its infrastructures, breakdown of its infrastructures or if the services generate traffic considered to be abnormal.

www.hotel-keystone.com and the web host cannot be held liable in the event of the internet network, telephone lines or computer equipment malfunctioning particularly related to network congestion preventing access to the server.

7 – French Data Privacy Act (Loi Informatique, fichiers et libertés)

CONFHOTEL BCL, with capital of 400,000 euros, registered in the LYON Trade and Companies register under number 87970832900021, is responsible for processing data collected on the Website. The contact person for the collection of this data is Mélanie MAIANO, as General Manager.

The data collected and stored is hosted by the company HOIST GROUPE France, SAS (LLC), with capital of 16,500,000 euros, registered in Trade and Companies register under number FR21879708329, the head office of which is at 20 AV ANDRE PROTHIN, 92400 COURBEVOIE, FRANCE.

HOIST GROUPE France is a company that provides HotSoft, PMS-type software (Property Management System), by Hoist Group, for client relation management.

Contact details:

  • Address: 20 AV ANDRE PROTHIN 92400 COURBEVOIE
  • Telephone: +33 (0)1 41 97 74 00
  • E-mail: hospitality.hotelcare@hoistgroup.com
  • Website: www.hoistgroup.com

The user is informed that in compliance with article 32 of the French Informatique et Libertés law (the equivalent of the Data Protection Act) of January 6, 1978 modified and the General Data Protection Regulation (GDPR: no. 2016-679), the information that it communicates via the forms on the Website are required to answer their request and are destined for services responsible for answering their request for the purposes of following up on this request. The information collected on this Website via the form(s) will be kept for a period of 24 months for CONFHOTEL BCL clients. Beyond this period, personal data will be erased or rendered anonymous.

In compliance with the provisions of articles 39 and 40 of the French Informatique et Libertés law (the equivalent of the Data Protection Act) of January 6, 1978 modified and the General Data Protection Regulation (GDPR: no. 2016-679), the user benefits from a right to access, rectify, update and erase information relating to them, which they can exercise by contacting Mélanie MAIANO by email at reservation@hotel-keystone.com, or by mail to 64 AVENUE DES FRERES LUMIERE, 69008 LYON, FRANCE, indicating in the email or mail subject “Rights relating to protecting your privacy” and including a copy of their ID. The Website also provides a form for your use enabling you to exercise your rights. Simply click on the following link: www.hotel-keystone.com/fr/formulaire-rgpd

You also benefit from the right to give instructions as to what happens to your data after your death.
In compliance with the provisions of article 38 of the French Informatique et Libertés law (the equivalent of the Data Protection Act) of January 6, 1978 modified and the General Data Protection Regulation (GDPR: no. 2016-679), the user can also oppose, for legitimate reasons, that their data be processed without a purpose or fee or be used for commercial prospection purposes.

The Website user is required to respect the provisions of the Informatique et Libertés law (the equivalent of the Data Protection Act) of January 6, 1978 modified and the General Data Protection Regulation (GDPR: no. 2016-679), the infringement of which is punishable by criminal sanctions. As nominative information to which they have access is concerned, they must notably refrain from any collection, any misdirected use, and in general, from any act likely to damage the private lives or reputations of other people.

8 – Data security

The www.hotel-keystone.com website uses the SSL (Secure Socket Layer) security protocol which is the most widely used in the world. It allows the information conveyed between CONFHOTEL BCL and users of the website to be secured and encrypted. The key to the success of SSL is its incredible simplicity for users. Browsers are informed of the presence of SSL security thanks to the display of a padlock and the protocol https in the URL. You can therefore transfer information securely to CONFHOTEL BCL.

To ensure the security and privacy of personal data, the Website uses networks protected by standard provisions such as firewalls, pseudonymization, encryption and passwords.

When personal data is processed, the Website takes all reasonable measures that aim to protect them against any loss, misappropriated use, non-authorized access, disclosure, alteration or destruction.

The information that is essential for replying to user requests, such as the user’s last name, first name, addresses, email, are indicated by an asterisk on the collection forms. If fields with an asterisk are not filled in, CONFHOTEL BCL cannot process the user’s request.

The subcontractor providing a data storage solution:
The PMS and back-office software, as well as access checks and accessories used by the hotel, which enable suitable protection of the user’s data according to its type, the extent of the processing and its availability. All of the hotel’s partners and service providers are subjected to respecting your data.

For online booking services, user data is stored on a centralized server hosted by the provider D-EDGE.

9 – Booking and payment system

When booking on the Website, the browser/user is required to be redirected to a subcontractor which provides a booking and payment management system.

The personal data collected is shared with the company D-EDGE, Société par actions simplifiée (LLC), with capital of 12,700,298.40 euros, registered in the Paris Trade and Companies register under number 431 513 852 00076, the head office of which is at 14-16 Boulevard Poissonnière, 75009 Paris, France.

The data collected with the company D-EDGE is used for the purposes of managing bookings and clients, for the requirements of billing and payments and for carrying out commercial actions and satisfaction surveys.

Contact details:

10 – Cookies

When the Website is accessed, a cookie may be automatically installed and be temporarily kept in the memory of the user’s browser software or hard drive.

A cookie is a block of data that does not enable users to be identified but serves to save information relating to their browsing to make using the Website easier (such as pages consulted, the date and time of access, etc.). The information collected on this website are kept for a period of 13 months. The settings of the browser software enable the cookie’s presence to be informed and potentially to refuse it as described at the following address https://www.cnil.fr/fr/site-web-cookies-et-autres-traceurs.

The user has the right to access, withdraw and modify personal data communicated via cookies in the conditions indicated above. Users have the right to oppose cookies being placed by configuring their browse’s settings. However this operation will entail all cookies used by the browser being deleted , including those used for other websites, which may lead to certain settings or information being altered of lost. For more information, consult our Cookies Policy.

11 – Brands

CONFHOTEL BCL brands that may be shown on the Website are the exclusive property of CONFHOTEL BCL. Any reproduction in part or whole of these brands without the express authorization of CONFHOTEL BCL is therefore prohibited.

12 – Hyperlinks & Backlinks

CONFHOTEL BCL be held liable for hyperlinks placed within the framework of this Website which lead to other resources on the internet network. Users of the Website cannot place a hyperlink to this Website without the prior express authorization of CONFHOTEL BCL.

Following the prior express authorization of CONFHOTEL BCL, the www.hotel-keystone.com hyperlink must be accompanied with a brief, precise descriptive text which informs the internet user of the exact use and nature of the activity of CONFHOTEL BCL. The link must be visible and may appear in the “Partners” tab of your website. To obtain the express prior authorization from CONFHOTEL BCL, you must contact us emailing reservation@hotel-keystone.com, or by mail to 64 AVENUE DES FRERES LUMIERE, 69008 LYON, FRANCE, by indicating “Hyperlinks” in the email or mail subject and including your website URL as well where the www.hotel-keystone.com link is.

13 – Authorization for reproducing content

For any information and request to reproduce content on the Website (texts, graphics, illustrations, images, animated or not and sound) whatever the support may be, the user is invited to email their request to reservation@hotel-keystone.com indicating “Authorization to reproduce content” in the subject and including the section with the content you wish to reproduce as well as the context of this request.

14 – Respecting privacy

CONFHOTEL BCL respects your privacy and undertakes to protect it. This statement is intended to inform you about our policy and practices in terms of respecting privacy, as well as the choices you may make on the way your contact details are collected online and how it is used. The website and our professional business are governed by French Law. In the event of a dispute resulting from your use of our website, the French courts have exclusive jurisdiction. For more information, see our Privacy Policy.

15 – Modifications to the Website and Standard Terms and Conditions of Use

CONFHOTEL BCL endeavors to ensure to the best of its ability the accuracy of information published on the Website and that it is up to date. The information on the Website does not have a contractual nature and CONFHOTEL BCL reserves the right to modify, at any moment and without notice, the content of the Website as well as these Standard Terms and Conditions of Use. These modifications commit you and we recommend that you consult the Website regularly to take note of the Standard Terms and Conditions of Use in force. However, CONFHOTEL BCL cannot guarantee the accuracy, precision or exhaustiveness of the content available on the Website and invites the user to contact CONFHOTEL BCL directly.

16 – Alternative dispute resolution for consumers

In accordance with the provisions of articles L. 612-1 et seq of the French Code de la consommation (Consumer Code), any consumer has the right to use a mediator for consumers with the view of resolving a dispute they have with a professional out of court, in this case CONFHOTEL BCL. For this purpose, CONFHOTEL BCL guarantees that the consumer can have recourse to consumer mediation measures. The terms according to which the mediation process is implemented is defined by order at the Council of State.

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