PrivacyOur policy

Privacy Policy

Published on 01/09/2023

The privacy of your private life is of utmost importance to us. We understand that our priority is your trust in us and this is why this privacy declaration applies to our website www.hotel-keystone.com (Hereinafter the “Website”) and all relationships or not that exist between CONFHOTEL BCL and its clients as well as its partners. We take the protection and respect private lives of users of our website seriously and take the measures required to guarantee it. CONFHOTEL BCL ensures the protection of its users’ personal data in compliance with the provisions of the French Informatique et Libertés Law No. 78-17 (equivalent to the Data Protection Act) of January 6, 1978 and the General Data Protection Regulation (GDPR: No. 2016-679).

What is a privacy policy? It is a text that explains to you, as a user of our website, the personal information that we collect about you when you browse our Website. We therefore undertake to respect the privacy of the personal information we collect according to the terms set out below. Our users will find in this “Privacy Policy” the personal information we collect about them, what purposes this information is used for, the mean of collecting it, the means users have to oppose its collection as well as the security measures taken to protect their personal information. “Personal information” or “personal data” means any information enabling a user to be identified, such as: their last name, first name, maining and email address, telephone numbers, an IP address, a computer login user name, etc.

Through the intermediary of the Website, CONFHOTEL BCL may be required to collect the personal data of any person who asks CONFHOTEL BCL a question via the “Contact” section on the Website, carrying out booking a stay online or subscribng to the website newsletter. The collection and processing of personal data transferred by the user to CONFHOTEL BCL are submitted to the provisions of the French “Informatique et Libertés” law (equivalent to the Data Protection Act) of January 6, 1978 modified and the General Data Protection Regulation (GPDR: No. 2016-679).

The Website provides a form for you to use that enables you to use your rights relating to protecting your private life. You should click on the following link:

GPDR Form

Please read this “Privacy Policy” carefully along with the CONFHOTEL BCL “Cookies Policy”.

1 – Collecting personal data

CONFHOTEL BCL may collect and process personal data, see below, when you fill in a contact form, or other, on our website www.hotel-keystone.com.

Last name
First name
Title
Job type
Business name (company name)
Mailing address
Electronic address
Landline/cell phone
Information regarding how you use the Website like the IP address, the type of browser, your software, your equipment, your geographic location data and the web page you visit when you have received access to the website.

In addition, CONFHOTEL BCL automatically collects anonymous information regarding the how you use our Website and its services. As such, CONFHOTEL BCL, for example, will automatically save which sections of the website you visit, which web browser you use, which website you were visiting when you had access to the website, as well as your IP address. We cannot identify you through this data, but it enables CONFHOTEL BCL to establish statistics regarding the audience’s use of the website as well as to send more targeted communication. The personal information we collect are collected by the intervention of the collection methods described here below, in the section “2 – personal data collection methods.

2 – personal data collection methods

Your personal data is collected through the following methods:

Collaborating with CONFHOTEL BCL
Visiting the website www.hotel-keystone.com
Creating a client account
The contact form(s)
The quote request form
How you use the CONFHOTEL BCL services
Checking your identity
Subscribing to receive communications and the newsletter (through the Website)
The correspondence exchanged with and coming from CONFHOTEL BCL
Exchanging professional cards
Reception and exchanges with the establishment’s staff
The opinion poll
Cookies (for more information: “Cookies Policy”)
Competition

You provide the personal data collected by CONFHOTEL BCL expressly and voluntarily.

3 – Use of personal data

www.hotel-keystone.com is likely to process all or part of the data collected to:

Enabling browsing on the Website, the management and traceability of services ordered by the use.
Optimizing the user experience, quality, management, browsing and content of the CONFHOTEL BCL website.
Creating a client account and confirmation of its creation.
Monitoring the client/prospect relationship about bookings.
Supplying of CONFHOTEL BCL goods and services.
Improving client service and your management needs.
Establishing contact: contacting you by email and/or by telephone.
Carrying out satisfaction surveys, studies, and optional opinion polls on the Website.
Sending marketing campaigns and targeting advertising coming from CONFHOTEL BCL, updates and promotional offers on the basis of your preferences and consent in terms of communication.
Supplying personalized advertising content.
Sending quotes, receipts and bills.
Collecting elements for statistics.
Drawing up an offer.
Running a competition.
Carrying out a contract agreed with CONFHOTEL BCL.
For preventing and combating computer fraud (spamming, hacking, etc.).

4 – Privacy of data of personal nature

CONFHOTEL BCL is the only owner of information collected on the Website. Your personal data will not be sold, exchanged, transferred or given to third parties for any reason, without your consent, apart from what proves to be necessary to answer a request and/or transaction as part of managing the client relationship, the provision of CONFHOTEL BCL services and their optimization.

5 – Person responsible for collecting personal data

For Personal Data collected as part of creating a personal account for the User and their browsing on the Website, the person responsible for processing personal data is: Mélanie MAIANO.

In being responsible for processing the data it collects, www.hotel-keystone.com undertakes to respect the framework of the legal provisions in force. It is up to it in particular to establish the Purposes of its data processing, to provide to its prospects and clients, through collecting their consent, full information how their personal data is processed and to keep a register of processing consistent with reality.

Each time the Website processes personal data, CONFHOTEL BCL takes all the reasonable measures to ensure the accuracy and relevance of personal data with regard the Purposes for which the Website processes it.

6 – Disclosing personal data to third parties

www.hotel-keystone.com refrains from processing, hosting or transferring information collected about its clients for a country located outside the European Union or recognized as “not suitable” by the European Commission without informing the client beforehand. For all that, the Website remains free to choose its technical and commercial subcontractors on the condition that it present sufficient guarantees with regard the requirements of the General Data Protection Regulation (GDPR: No. 2016-679).

The Website does not sell your personal data which is therefore only used out of necessity or for statistical and analytical ends. We undertake not to sell, exchange and transfer your identifiable personal information to third parties. If it is necessary that CONFHOTEL BCL disclose your personal data to third parties, the third party concerned will be required to use your personal data in compliance with the provisions of this “Privacy Policy”. We think that it is necessary to share information to investigate, prevent or take measures regarding illegal activities, presumed fraud, situations implying potential threats to the physical safety of any person, violations of our conditions of use, or when the law compels us to do so.

Notwithstanding the aforementioned, it is however possible that CONFHOTEL BCL discloses your personal data:

To relevant authorities when CONFHOTEL BCL is obliged by the law or as part of a legal procedure or a future legal procedure and to guarantee and defend our rights.
When CONFHOTEL BCL or almost all its assets are taken over by a third party, in which case your personal data, which CONFHOTEL BCL has collected, will constitute one of the transferred assets.

The Website undertakes to take all the necessary precautions to preserve information security and particularly that it has not been communicated to non-authorized persons. However, if an incident that impacts the integrity or privacy or the client’s information is brought to the attention of www.hotel-keystone.com, it must inform the client as soon as possible and communicate the corrective measures taken to them. In addition, the Website does not collect any “sensitive data”.

The User’s personal data may be processed by subsidiaries of the Website and subcontractors (service providers), exclusively to carry out the Purposes of this “Privacy Policy” like:

The service provider in charge of the booking and payment system(s) for managing and approving your request.
The service provider producing and maintaining the website, Diadao Productive, a digital agency.

Within the limits of their respective remits and for the purposes recalled above, the main people likely to have access to www.hotel-keystone.com Users’ data are mainly agents of our client service.

In all other cases, CONFHOTEL BCL will refrain from selling, renting or transferring your personal data to third parties, except when it has obtained your authorization in this regard and has finalized a data processing contract with the third party concerned, which contains the necessary guarantees in terms of privacy and compliance of your personal data to the protection of your private and professional life. If you do not want your personal data to be shared with third parties, you can oppose this at the time it is collected or at any time afterwards, such as indicated in section “8 – Rights relating to protecting your privacy”.

7 – Storing personal data

Except when a longer retention period is required or justified by the law or in respecting another legal obligation like 10 years for accounting documents, CONFHOTEL BCL will keep your personal data for 24 months for CONFHOTEL BCL clients to meet and fulfill objectives such as described in the “Privacy Policy” declaration, in point “3 – Using personal data”.

8 – Rights relating to protecting your privacy

In accordance with the provisions of the French “Informatique et Libertés” law (equivalent to the Data Protection Act) of January 6, 1978 modified and the General Data Protection Regulation (RDPR: No. 2016-679), users of the Website may exert their rights relating to protection of private life, such as stipulated below:

Right to access (GDPR article 15) and rectify (GDPR article 16), update, complete User data, right to lock or erase User personal data (GDPR article 17), when it is incorrect, incomplete, vague, obsolete, or of which the collection, use, communication or preservation is forbidden.
Right to retract consent at any time (GDPR article 13-2c).
Right to limit processing of User data (GDPR article 18).
Right to oppose User data processing (GDPR article 21).
Right to portability of data Users have provided, when this data is subject to automatic processing based on their consent or a contract (GDPR article 20).
Right to define the destiny of User data after their death and to choose who www.hotel-keystone.com should communicate (or not) their data to a third party that they will have nominated previously.

As soon as the Website becomes aware of the death of a User and in the absence of instructions from them, CONFHOTEL BCL undertakes to destroy their data, except if its preservation proves to be necessary for evidentiary purposes or to meet a legal obligation.

If the User wants to be exert these rights on the Website, you can send us your view indicating the right(s) you want to exert in the use of your personal data. You can exert these rights freely by contacting Mélanie MAIANO, as General Manager, by emailing reservation@hotel-keystone.com, or by mail to CONFHOTEL BCL, 64 AVENUE DES FRERES LUMIERE, 69008 LYON, FRANCE indicating in the email or mail subject “Rights relating to protecting your privacy” or by completing the request form at the following address:

GDPR Form

In this case, the User must indicate the personal data they want www.hotel-keystone.com to correct, update or delete, by precisely identifying themselves with a copy of their ID (ID card or passport). Requests to delete personal data will be submitted to the obligations that are imposed on CONFHOTEL BCL by the law, in particular in terms of conserving or archiving documents.

In addition, you can always update, modify and/or check, through your account, your personal data that you had to communicate at the time you created your client account. If you no longer want to receive newsletters, information about our services or advertisements, you can unsubscribe at any time by clicking on the “unsubscribe” button, provided for in the lower section of any CONFHOTEL BCL email.

9 – Protecting personal data

CONFHOTEL BCL undertakes to take measures of precaution that are reasonable, physical, technological and organizational to avoid any non-authorized access to your personal data, as well as the loss, abuse or modification of your personal data. We use cutting edge technological encryption to protect your sensitive information transferred online. We also protect your information offline. Only employees who need to undertake specific work (for example, billing or client service) have access to identifiable personal information.

The data collected and stored via the Website is hosted by an external company, HOIST GROUPE France, which provides HotSoft, PMS-type software (Property Management System), by Hoist Group, for managing client relations.

The PMS software and back-office, as well as the access controls and accessories used by the hotel, which enable appropriate protection of the user’s data depending on its nature, the extent of its processing and its availability. All of the hotel’s partners and service providers are required to respect your data.

Whatever efforts are made, no transfer method over the Internet and no electronic storage method is completely safe. Consequently we cannot guarantee total security.

If we learn of a security breach, we will inform the users concerned so that they may take appropriate measures. Our incident notification procedures take our legal obligations into account, whether they are at national or European level. We undertake to fully inform our clients of all the questions relating to the security of their account and to provide them with all the information necessary to help them respect their own regulatory obligations in terms of reporting.

No personal information of the Website user is published unbeknown to the use, exchanged, transferred, passed on to or sold on any support to third parties.

10 – Updating the “Privacy Policy” declaration

CONFHOTEL BCL is authorized to update this “Privacy Policy” declaration by installing a new version on the www.hotel-keystone.com website. It is particularly recommended to regularly consult the website and page concerned on which the “Privacy Policy” is reproduced, to be certain that you are aware of the new terms.

11 – Hyperlinks to other websites

The Website may contain hyperlinks that lead to other websites. CONFHOTEL BCL cannot be held responsible in any case for the “Privacy Policy” or practices of any third party relating to privacy.

12 – Consent

In using our www.hotel-keystone.com website, you have the obligation to accept this “Privacy Policy” as well as the “General Terms and Conditions of Use” through the boxes to check when information is collected to be able to benefit from CONFHOTEL BCL services.

13 – Complaints

When you have claims regarding the way in which CONFHOTEL BCL collects, uses and/or treats your personal data, you can contact us, first of all, so that we find a solution to the complaints. If this is not enough, Users of the Website may file a complaint with the control authorities and in particular the Commission Nationale de l’Informatique et des Libertés (CNIL – French Privacy Commission) by following the following link: https://www.cnil.fr/fr/plaintes

14 – Contacting CONFHOTEL BCL

If you have questions about the “Privacy Policy” or the way in which CONFHOTEL BCL collects, uses or processes your personal data, please contact us be email at reservation@hotel-keystone.com, or by mail to CONFHOTEL BCL, 64 AVENUE DES FRERES LUMIERE, 69008 LYON, FRANCE.

Follow us onInstagram

#HOTELKEYSTONE